Claiming JobSeeker Payment (JSP) 001-19051501

This document describes how a person can claim JSP online, or with assistance from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

need to declare as quickly as possible online by means of the Services Australia website.

To receive JSP a person need to:

– be of qualifying age for JSP
– fulfill Australian home requirements for JSP
– be unemployed, and
– looking for work and going to take part in activities that increase their opportunities of finding a job, or
– unable to work, study or look for work due to medical condition, disease or injury, or
– used or studying complete time and are not able to undertake these due to a medical condition, health problem or injury and work or research study to return to

If the customer has shown they are not able to work due to a momentary inability, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW consumers declaring JSP

A DSP consumer whose payments have actually been suspended/ cancelled return to work (RTW) can claim an alternate payment when:

– they are still working 30 or more hours per week, and
– their earnings falls listed below the JSP earnings test cut-off

For employment instance, a self-employed DSP client is still working 30 hours each week, however their earnings has lowered. See Rates and Thresholds.

In all cases, examine if the client is eligible to have their DSP restored before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP approximately 13 weeks before the first day of eligibility. On the day they end up being qualified they need to offer their savings account balances, evidence of earnings and employment separation information.

Customers can start an early claim online. They will be able to complete Your individual details, employment Your scenarios and Your monetary information.

If making an early claim after a break in payment of 39 weeks or less, the client will have fewer concerns to respond to in the online claim.

Customers can not finish Review and Confirm, Next actions or submit the claim online until within 2 week of being qualified for JSP. They will get a reminder alert 14 days before the eligibility date.

A detained person may lodge a claim up to 3 weeks before release from prison. These claims are ruled out early claims as the customer is qualified but not payable when they declare.

Customers moving from a present earnings assistance payment can lodge an early claim approximately 28 days before the date of credentials.

Online claims

Customers must create a myGov account and link their Centrelink online account to it.

Once the customer has connected their Centrelink online account to myGov, to start an online claim for JSP they should:

– sign in to myGov and access their linked Centrelink online account
– guarantee their personal information are appropriate. From the menu, choose the My information > Personal and contact details > My profile to make updates
– from the menu, choose Payments and claims > Claims > Make a claim. For additional information, see Claiming JSP online table in the Self-managed tab

Customers declaring or moving to JSP will see a minimized question set as part of their online claim if they are:

– presently in receipt of an income assistance payment, or
– have actually cancelled from payment in the last 52 weeks

Streamlined claims

Sometimes, employment a task exists to the customer on their Centrelink online account homepage approximately 28 days prior to losing credentials for their present payment.

The task will allow the client to undertake a structured claim process to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for consumers deemed unable or employment inappropriate to finish an online claim or nominees. ACC must also be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC suggests:

– the consumer can start a claim online and a Service Officer can take it over, or
– a Service Officer can help a consumer begin a claim which can then be finished by the customer in their Centrelink online account

Remote clients

If the customer resides in a remote location and generally uses a representative, Remote Service Centre, or phone to do service and is not able or inappropriate to complete an online claim, the client should be transferred to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) group provides specialised remote service for recognized remote customers.

The consumer needs to have:

– the remote indication revealing on the Customer Overview, or
– a residential address in a remote location

To examine the address remains in a remote location:

– browse the town name in Office Locator
– see the Towns Result List
– view the Remoteness column

Customers with nominee arrangements

Correspondence nominees can send an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to claim JSP on behalf of their principal, provide an online claim first. If they decrease the online claim offer, a Service Officer should run Assisted Customer Claim (ACC) with the candidate.

If a nominee is declaring on behalf of an individual, encourage the candidate to assist the person claim JSP utilizing the individual’s Centrelink online account. If the nominee is unable or unwilling to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some circumstances, it may not be sensible for a consumer to complete all Required jobs prior to submitting their claim. These consist of exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).

Relocating to an Area of Lower Employment Prospects (MALEP)

Do not undertake any MALEP assessments. The Department of Social Services (DSS) have actually paused all Relocating to an Area of Lower Employment Prospects (MALEP) assessments.

If the client has actually moved address within the previous 26 weeks, Services Australia must determine if they have lowered their employment prospects by relocating to a brand-new place.

If this holds true, the Service Officer need to examine a possible MALEP work related exclusion duration.

Unemployed due to a voluntary act or misconduct

If the customer has voluntarily left work or been dismissed due to misbehavior employment in the 12 weeks prior to declaring, a joblessness failure or a Joblessness Non-Payment Period (UNPP) may have occurred.

Do not generate compliance action up until the Employment Separation Certificate (SU1) (or comparable) and/or supporting proof is received to determine a non-compliance occasion has actually happened.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most job hunters are subject to RapidConnect and are advised of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job applicants who are qualified for a referral to a Workforce Australia or other professional provider, will have a preliminary consultation booked during the Participation Interview. Attending this very first supplier appointment is understood as the task seeker’s RapidConnect requirement.

Most of the times, conference RapidConnect requirements will identify the start date of the job applicant’s earnings assistance payment. Note: this goes through task hunters fulfilling any waiting periods and qualification requirements.

Mutual obligation requirements

The Department of Employment and Workplace Relations (DEWR) will automatically refer new job seekers to the Workforce Australia online employment service. This omits task applicants living in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single client aged 55 years and over who have been receiving an earnings support payment or allowance for 9 or more continuous months may be entitled to a greater rate of payment. The system will immediately compute this and apply the suitable rate for eligible clients.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information may provide to clients throughout their online claim. Employer information, name and ABN, will be provided to the consumer if STP information is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the choice to confirm the company within the claim. If a customer confirms the company, once on payment, STP pre-filled income will exist to the client when they report. If the client does not validate the employer, as soon as on payment, the STP employer might provide to the consumer again when they report.